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Terms and Conditions
PLEASE READ!!! RETURN POLICY AND TERMS AND CONDITIONS OF SALE
The products you are receiving from our company are LIVE marine products. They interact with other marine products and are sensitive to changes in their environment. We have over 20 years experience and use the best proven packing methods to assure safety and quality of the products.
Due to the fact Live Rock N Reef cannot control the environment, water quality, or co-existing marine life once the product is shipped or in your possession, there is no guarantee of the product quality or life span. Live Rock N Reef accepts no liability for your existing marine life or water quality after the product is shipped or in your possession.
In regards to all fish and coral and the actual specimen you receive may differ from picture shown on website as well as sizing can vary from size shown in details or description, we will try to accommodate and get sizing as close as possible to size selected at checkout. we take no liability if live specimen you receive is not actual size ordered and we do not provide credit or return or refunds in relation to size discrepancies.
Due to factors beyond Live Rock N Reef's control, there will be no refunds for live product or the incurred shipping costs once product is shipped out, this includes any flight delays or delay in shipping with ups or FedEx error, Absolutely no refunds or credits on live products. we will follow due process to file any claims with ups or FedEx for a refund and process any refunds back to customer once any claim or claims are re-imbursed by the shipping carrier.
If at any time customer contacts ups or FedEx and requests a live product shipment to be returned to its origin of ship from address regardless of delays before it reaches its customer ship to address customer accepts full monetary cost of product and ship costs with no obligation on our part to provide any refund or reimbursement, however we will address issue and decide refund amounts if any due back to customer.
We highly recommend you update your knowledge and evaluate your current marine system prior to use of our delicate products. Please check your water quality often.
We appreciate your business and welcome any questions you have, before or after purchase of our product. Our desire is that you receive incredible delight in your salt water system.
Liverocknreef, Inc accepts returns of defective dry goods merchandise of most manufactures (see below for a list of excluded manufacturers) when you request authorization for the return within 30 days of your original invoice date. If you need to return a defective product to us, you must call us at 813-333-1847 or email us at email@example.com us within 30 days of the original invoice date. this does not apply to live products. Your call or email will be handled by one of our Technical Support Representatives who will verify the nature of the defect and determine the eligibility for return to us. If the product is eligible for return to us, we will issue you a Return Merchandise Authorization (RMA) number. RMA's are valid for 15 days, and the product(s) must be received by Liverocknreef, Inc. before the RMA expires. We are unable to accept for return any product received after the expiration of the RMA. RMA's cannot be extended or re-issued. Returns Policy When you purchase any dry goods product from Liverocknreef, Inc. you are entitled to its manufacturer's warranty against defective merchandise. Several of our major manufacturers' policies prohibit us from accepting returns and require that you contact them directly for assistance regarding their table. These manufacturers will repair, return or replace them in accordance with their own policies: Aqua Medic / Aqualine Buschke 1 866-419-0086 | PurFlo (NuClear) 1 800-777-4458 | TAAM (Rio) 1 805-383-3566 | Danner MFG. 1 888-795-5677 Hamilton Technology 1 800-458-7474 | IceCap 1 800-742-3227 Aquadyne (Octopus) 1 858-569-2082 | Aquarium Currents (Sea Swirl)1 570-422-6755 Dolphin Aquarium 1 850-434-9880 | Red Sea Fish pHarm 1 888-RED-SEA9 If your product is not made by one of the manufacturers mentioned above, the following policy applies: Closed packages: Before opening each product please check its packaging and label carefully to be sure you received the correct product and version. If the supplier's original packaging and seal is still intact, you may return the product to us within 30 days from purchase for an exchange, merchandise credit. (excluding shipping and handling charges), subject to a 15% restocking fee. Return shipping to us is at your own expense. You must include a copy of the original invoice with the RMA# inside your return package.
Led Light Fixtures We cannot accept exchanges or returns on all LED Pendant and light fixtures, customer will need to contact manufacture for manufacturer warranty details.
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Report A Damaged Package
Unfortunately, damages to products can happen during transit and delivery. With any package delivery from UPS, FedEx, or the US Postal Service it is your responsibility to notify the delivery driver of any obvious damage to the package or merchandise. The package(s) must be inspected upon of receipt of delivery for any concealed damages. If any damages to the product(s) are discovered, Liverocknreef Inc. must be notified upon receipt of delivery on same day. Please call us or email us firstname.lastname@example.org In most cases but not all, a replacement item will be sent out within 2 business days. The item will be re-shipped with the same freight method used on the original order that incurred the damage. We are terribly sorry about any damages that occur. We make every effort to ensure your package arrives in excellent condition because we are typically NOT reimbursed by the freight carrier for the damaged items.
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Request A Product Return Number
Follow these simple on-line instructions to ensure that your product return is handled promptly, accurately, and that you receive the maximum credit for your return.
STEP 1) Request an RMA# to return your products in order to receive credit.
STEP 2) Ensure product(s) to be returned has all of the original packaging, product manuals and warranty documentation. Ensure the product(s) and packaging is NEW and UN-USED without any price tags or other markings.
STEP 3) Package the product(s) in a similar manner to how it was originally shipped to you. DO NOT send product(s) back without first packaging the item in a cardboard outer box. Most restocking fees are assessed because the product is returned to us WITHOUT being repackaged in a cardboard outer box. We must then purchase new packaging from the manufacturer. The fee that the manufacturer charges us is then passed on to you in the form of a restocking fee.
STEP 4) Once we receive the product(s), we will issue a credit within 2 to 4 business days as long as the product is returned to us with a VALID RMA # ONLY.
STEP 5) What is a re-stocking fee and will I have to pay one? We will provide a 100% store credit for the purchase price of the product(s) as long as the product(s) is returned with a VALID RMA# within 30 days of purchase. Product(s) marked "special order" or "drop ship only" will be charged a 15% to 30% restocking fee depending on the product manufacturers policy. Product(s) returned WITHOUT A VALID RMA#, without the original packaging, or in a shop worn condition will ONLY RECEIVE CREDIT AT OUR DESCRETION and will be subject to a 15% to 30% RESTOCKING FEE.
STEP 6) Once we receive the product(s), we will issue a credit within 2 to 4 business days as long as the product meets is returned to us with a VALID RMA # ONLY.
SPECIAL NOTE: DUE TO THE HIGH COST OF CREDIT CARD PROCESSING FEES, LIVEROCKNREEF INC, RESERVES THE RIGHT TO CHARGE A 15% RESTOCKING FEE FOR ANY RETURN CREDITED BACK TO A CREDIT CARD. THIS IS THE MONEY THAT VISA / MASTERCARD / DISCOVER AND AMERICAN EXPRESS CHARGES US TO PROCESS A RETURN.
STEP 7) Just call or email us to request an RMA# email@example.com
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All orders placed after December 17th will be shipped after New Years.
Happy Holidays from Live Rock N Reef!