Terms and Conditions
PLEASE READ!!! DOA and RETURN POLICY AND TERMS AND CONDITIONS OF SALE
The products you are receiving from our company are LIVE marine products. They interact with other marine products and are sensitive to changes in their environment. We have over 25 years experience and use the best proven packing methods to assure safety and quality of the products.
Due to the fact Live Rock N Reef cannot control the environment, water quality, or co-existing marine life once the product is shipped or in your possession, there is no guarantee of the product quality or life span. Live Rock N Reef accepts no liability for your existing marine life or water quality after the product is in your possession.
In regards to all fish and coral and the actual specimen you receive may differ from picture shown on website as well as sizing can vary from size shown in details or description, we will try to accommodate and get sizing as close as possible to size selected at checkout.
We take no liability if live specimen you receive is not actual size ordered or differs in color or skin pattern, and we do not provide credit or return or refunds in relation to size discrepancies. Unfortunately, damages to products can happen during transit and delivery and we take no responsibility, this includes damaged or broken coral skeletons or ribs as well as tissue damage, as with any package delivery from UPS, FedEx, or the US Postal Service it is your responsibility to notify the delivery driver of any obvious damage to the package or merchandise at the time of delivery, The package(s) must be inspected upon of receipt of delivery for any concealed damages. We are terribly sorry about any damages that occur. We make every effort to ensure your package arrives in excellent condition because we are typically NOT reimbursed by the freight carrier for the damaged items.
All livestock orders are shipped overnight however they are packed to sustain and survive for 48 hours.
In an unlikely event of DOA or Dead on Arrival or livestock skin alterations or discrepancies, an emailed picture of the specimen must be sent within 2 hours of the FIRST DELIVERY ATTEMPT. The 2 hour DOA time window starts when UPS OR Fedex time stamps the package has been delivered. All dead specimen pictures must be emailed to Sales@liverocknreef.com The picture must show DOA item or specimen discrepancy on top of original shipping bag, (NOT INSIDE THE BAG) with the shipping label in the picture, so the specimen is easy to identify. Once the photographs are examined and approved, we will issue a store credit or replacement. Once the photographs have been received one of our customer service representatives will contact you within 24 hours. YOU MUST EMAIL PHOTOS WITHIN 2 HOURS FROM TIME OF CARRIER DELIVERY TIME STAMP, , IF YOU HAVE ANY DOA OR DISCREPANCIES OR WRONG ITEM RECEIVED, IF NOT, THEN WE DO NOT PROVIDE ANY REFUND,CREDIT OR REPLACEMENTS. ANY PHOTOS AFTER THIS 2 HOUR WINDOW TIME FRAME WILL NOT BE ACCEPTED.
Absolutely no refunds or credits on Ritteri Anemones, Saddle Anemones or Nudibranchs.
No refunds or replacements on shark eggs or cuttlefish eggs.
Live rock and live fish,coral and inverts refund and return policy.
Florida Deco live rock and all live rock may vary in color, shape and amount of life on the rock and therefore we offer no guarantee on live rock, the rock will differ from stock photos and videos and we offer no refunds or replacement on live rock, when placing order for live rock you agree to these terms and conditions. WE OFFER NO REFUND OR REPLACEMENT ON LIVE ROCK. if you ship the rock back to us it is at your own cost and we will not offer or give a refund for any rock sent back to us.
If at any time customer contacts UPS,USPS or FedEx and files a claim for lost or damaged live product or live rock or requests shipment to be returned to its origin of ship from address regardless of delays before or after it reaches its customer ship to address then customer accepts full monetary cost of product and ship costs with no obligation on our part to provide any refund or reimbursement, however we will address issue and decide refund amounts if any due back to customer.
Liverocknreef, Inc accepts returns of defective dry goods merchandise of most manufacturers (see below for a list of excluded manufacturers) when you request authorization for the return within 30 days of your original invoice date. If you need to return a defective product to us, you must call us at 813-333-1847 or email us at email@example.com us within 30 days of the original invoice date. this does not apply to live products. Your call or email will be handled by one of our Technical Support Representatives who will verify the nature of the defect and determine the eligibility for return to us. If the product is eligible for return to us, we will issue you a Return Merchandise Authorization (RMA) number. RMA's are valid for 15 days, and the product(s) must be received by Liverocknreef, Inc. before the RMA expires. We are unable to accept for return any product received after the expiration of the RMA. RMA's cannot be extended or re-issued. Returns Policy When you purchase any dry goods product from Liverocknreef, Inc. you are entitled to its manufacturer's warranty against defective merchandise. Several of our major manufacturers' policies prohibit us from accepting returns and require that you contact them directly for assistance regarding their table. These manufacturers will repair, return or replace them in accordance with their own policies: | TAAM (Rio) 1 805-383-3566 | Danner MFG. 1 888-795-5677 Hamilton Technology 1 800-458-7474 | IceCap 1 800-742-3227 | Red Sea Fish pHarm 1 888-RED-SEA9 If your product is not made by one of the manufacturers mentioned above, the following policy applies: Closed packages: Before opening each product please check its packaging and label carefully to be sure you received the correct product and version. If the supplier's original packaging and seal is still intact, you may return the product to us within 30 days from purchase for an exchange, merchandise credit. (excluding shipping and handling charges), subject to a 15% restocking fee. Return shipping to us is at your own expense. You must include a copy of the original invoice with the RMA# inside your return package.
Led Light Fixtures We cannot accept exchanges or returns on all LED Pendant and light fixtures, customer will need to contact manufacture for manufacturer warranty details.
Request A Product Return Number
Follow these simple on-line instructions to ensure that your product return is handled promptly, accurately, and that you receive the maximum credit for your return.
STEP 1) Request an RMA# to return your products in order to receive credit.
STEP 2) Ensure product(s) to be returned has all of the original packaging, product manuals and warranty documentation. Ensure the product(s) and packaging is NEW and UN-USED without any price tags or other markings.
STEP 3) Package the product(s) in a similar manner to how it was originally shipped to you. DO NOT send product(s) back without first packaging the item in a cardboard outer box. Most restocking fees are assessed because the product is returned to us WITHOUT being repackaged in a cardboard outer box. We must then purchase new packaging from the manufacturer. The fee that the manufacturer charges us is then passed on to you in the form of a restocking fee.
STEP 4) Once we receive the product(s), we will issue a credit within 2 to 4 business days as long as the product is returned to us with a VALID RMA # ONLY.
STEP 5) What is a re-stocking fee and will I have to pay one? We will provide a 100% store credit for the purchase price of the product(s) as long as the product(s) is returned with a VALID RMA# within 30 days of purchase. Product(s) marked "special order" or "drop ship only" will be charged a 15% to 30% restocking fee depending on the product manufacturers policy. Product(s) returned WITHOUT A VALID RMA#, without the original packaging, or in a shop worn condition will ONLY RECEIVE CREDIT AT OUR DISCRETION and will be subject to a 15% to 30% RESTOCKING FEE.
STEP 6) Once we receive the product(s), we will issue a credit within 2 to 4 business days as long as the product meets is returned to us with a VALID RMA # ONLY.
SPECIAL NOTE: DUE TO THE HIGH COST OF CREDIT CARD PROCESSING FEES, LIVEROCKNREEF INC, RESERVES THE RIGHT TO CHARGE A 15% RESTOCKING FEE FOR ANY RETURN CREDITED BACK TO A CREDIT CARD. THIS IS THE MONEY THAT VISA / MASTERCARD / DISCOVER AND AMERICAN EXPRESS CHARGES US TO PROCESS A RETURN.
STEP 7) Just call or email us to request an RMA# firstname.lastname@example.org
VENDOR PRODUCT CHANGES
Vendor pricing changes periodically so there is occasionally a discrepancy in product pricing. We reserve the right to notify customers of this price difference and adjust the order total if needed or cancel the order if customer does not agree.
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