Terms and Conditions

PLEASE READ!!! RETURN POLICY AND TERMS AND CONDITIONS OF SALE

Liverocknreef, Inc accepts returns of defective merchandise of most manufactures (see below for a list of excluded manufacturers) when you request authorization for the return within 30 days of your original invoice date.

If you need to return a defective product to us, you must call us at 1 800 249-9765 or emial us at sales@liverocknreef.com us within 30 days of the original invoice date. Your call or email will be handled by one of our Technical Support Representatives who will verify the nature of the defect and determine the eligibility for return to us. If the product is eligible for return to us, we will issue you a Return Merchandise Authorization (RMA) number. RMA's are valid for 15 days, and the product(s) must be received by Liverocknreef, Inc. before the RMA expires. We are unable to accept for return any product received after the expiration of the RMA. RMA's cannot be extended or re-issued.

Returns Policy

When you purchase any product from Liverocknreef, Inc. you are entitled to its manufacturer's warranty against defective merchandise. Several of our major manufacturers' policies prohibit us from accepting returns and require that you contact them directly for assistance regarding their table. These manufacturers will repair, return or replace them in accordance with their own policies:

Aqua Medic / Aqualine Buschke 1 866-419-0086 | Aqua Ultraviolet 1 800-454-2725
PurFlo (NuClear) 1 800-777-4458 | PFO Lighting 1 800-577-9690
TAAM (Rio) 1 805-383-3566 | Danner MFG. 1 888-795-5677
Hamilton Technology 1 800-458-7474 | IceCap 1 800-742-3227
Aquadyne (Octopus) 1 858-569-2082 | Aquarium Currents (Sea Swirl)1 570-422-6755
Dolphin Aquarium 1 850-434-9880 | Red Sea Fish pHarm 1 888-RED-SEA9

If your product is not made by one of the manufacturers mentioned above, the following policy applies:
Closed packages: Before opening each product please check its packaging and label carefully to be sure you received the correct product and version. If the supplier's original packaging and seal is still intact, you may return the product to us within 30 days from purchase for an exchange, merchandise credit. (excluding shipping and handling charges), subject to a 15% restocking fee. Return shipping to us is at your own expense. You must include a copy of the original invoice with the RMA# inside your return package.

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Report A Damaged Package

Unfortunately, damages to products can happen during transit and delivery. With any package delivery from UPS, FedEx, or the US Postal Service it is your responsibility to notify the delivery driver of any obvious damage to the package or merchandise. The package(s) must be inspected upon of receipt of delivery for any concealed damages. If any damages to the product(s) are discovered, Liverocknreef Inc. must be notified within 48 hours of receipt of delivery. Please call us or email us sales@liverocknreef.com In most cases, a replacement item will be sent out within 2 business days. The replacement item and shipping charges will be at no cost to you. The item will be re-shipped with the same freight method used on the original order that incurred the damage. We are terribly sorry about any damages that occur. We make every effort to ensure your package arrives in excellent condition because we are typically NOT reimbursed by the freight carrier for the damaged items.

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Request A Product Return Number

Follow these simple on-line instructions to ensure that your product return is handled promptly, accurately, and that you receive the maxium credit for your return.

STEP 1) Request an RMA# to return your products in order to recieve credit.

STEP 2) Ensure product(s) to be returned has all of the original packaging, product manuels and warranty documentation. Ensure the product(s) and packaging is NEW and UN-USED without any price tags or other markings.

STEP 3) Package the product(s) in a similar manner to how it was originally shipped to you. DO NOT send product(s) back without first packaging the item in a cardboard outer box. Most restocking fees are assessed because the product is returned to us WITHOUT being repackaged in a cardboard outer box. We must then purchase new packaging from the manufacturer. The fee that the manufacturer charges us is then passed on to you in the form of a restocking fee.

STEP 4) Once we receive the product(s), we will issue a credit within 2 to 4 business days as long as the product is returned to us with a VALID RMA # ONLY.

STEP 5) What is a re-stocking fee and will I have to pay one? We will provide a 100% store credit for the purchase price of the product(s) as long as the product(s) is returned with a VALID RMA# within 30 days of purchase. Product(s) marked "special order" or "drop ship only" will be charged a 15% to 30% restocking fee depending on the product manufacturers policy. Product(s) returned WITHOUT A VALID RMA#, without the original packaging, or in a shop worn condition will ONLY RECEIVE CREDIT AT OUR DESCRETION and will be subject to a 15% to 30% RESTOCKING FEE.

STEP 6) Once we receive the product(s), we will issue a credit within 2 to 4 business days as long as the product meets is returned to us with a VALID RMA # ONLY.

SPECIAL NOTE: DUE TO THE HIGH COST OF CREDIT CARD PROCESSING FEES, LIVEROCKNREEF INC,. RESERVES THE RIGHT TO CHARGE A 15% RESTOCKING FEE FOR ANY RETURN CREDITED BACK TO A CREDIT CARD. THIS IS THE MONEY THAT VISA / MASTERCARD / DISCOVER AND AMERICAN EXPRESS CHARGES US TO PROCESS A RETURN.

STEP 7) Just call or email us to request an RMA# sales@liverocknreef.com

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